If you have any questions or concerns with an order, please fill out and submit the contact form below, and allow between 1-3 business days for a response.
Please read our FAQ & Shipping Policy first to see if your question is answered. If not, please fill out the contact form below, or email firstname.lastname@example.org with your order number and request. Please see the following examples:
- Order #12345 - Address Change
- Order #12345 - Shipping Combination
- Wholesale Inquiry
For any order related inquiries, please include your order number in your message. You can find your order number in the order confirmation email.
Please allow 1-3 business days for a reply. If you still do not receive a reply, replying to your order confirmation email directly, or emailing me again, as sometimes mails go into spam.
Please note that we typically do not check messages over the weekends, and we are located in Hong Kong, so there may be discrepancies caused by time differences.