Refund policy


Cancellations are accepted within the first 24 hours of purchase, as long as your order has not been shipped out yet. Otherwise, all sales are final and we do not offer returns or exchanges. Please email if you need to make a cancellation.

Refunds will not be made in case of mail lost in transit by postal services if you did not purchase tracked and insured shipping. 

Custom orders, pre-orders and orders placed during a sale or at a discounted price are not applicable for cancellations. 

In any case of dispute, Poroful will have the final decision.