Shipping policy


Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays or additional costs due to customs.


If you did not purchase tracking (insurance is included), there is nothing I can do about this. Packages can take up to a few months if held by customs. Unfortunately, I am not responsible for packages lost in transit and will be unable to provide any refunds in these circumstances - please purchased tracked shipping if you want a peace of mind.

If your package is returned to me, I can either help you reship it, or give you a refund minus the shipping and a 10% restocking fee. 

If you purchased tracking, please track your package through Hong Kong Post with the tracking number provided. 

If there are any problems with your tracking, please contact your local post office - unfortunately we are not responsible for packages once they are handed over to the post office, as we have no control over them. 

What you can do: 

  • Check if your neighbours / concierge / family member accepted the package on your behalf
  • Packages may be held up at your local post office
  • Packages may be held up at your local customs border
  • Contact your local post office to help you locate it

 You must contact us within 16 weeks from date of shipment with your tracking number in order to facilitate a refund / reshipment. We are unable to facilitate any refunds after this period of time. 



If your mail was returned to me due to wrong address, failure to retrieve the package from the post office, or no home home to accept the packages, you will have the following options:
  1. REFUND: Minus the original shipping price, as well as a 10% restocking fe
  2. RESHIP: Invoice will be sent for you to pay shipping again for me to reship your mail